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Victoria Health Centre

Email Policy

Email Policy

VHC has just begun to use email as another means of communication with patients. Please be aware that email is not to be used for confidential information. Our admin staff preview all the incoming email and then send them on to the appropriate physician. Please put the subject category AND the physician’s name in the subject line to make it easier for previewing (eg: RE: letter required, Dr. Rotbard).

  • 1. Email is not to be used for urgent matters. Turnaround times will depend on when we access our email, and can range from a day to a week. Please phone our office for any urgent matter.
  • 2. Due to the high volume of spam, we cannot guarantee that your original email will be received; please follow up with a phone call if there is no reply.
  • 3. As with other Internet-based programs, email may entail some privacy risks. Should you choose to communicate with us by email, please be aware of this. Do not use email for very sensitive matters (for example, mental health issues). Be aware that if your email is generated from your company’s email or any organization, your employer has the right to see the content.
  • 4. Please put the category AND the physician/staff name in the subject line (example: diabetes management / Lucy, or X-Ray report / Dr. Ringnalda, etc)
  • 5. Please put your first and last name in the body of the message, so it can be identified, as well as a current phone number in case we need to reach you.
  • 6. Please be concise.
  • 7. Please do not use our email address for non-medical matters, such as personal requests, advertisements, etc.
  • Please read and acknowledge you have read the CMPA consent form on Email communication: CMPA Email Consent Form

News Alerts:

Flu shots:

We strongly recommend getting the flu shot every October or November to prevent influenza and its serious complications. Those at most risk are children and adults (including pregnant women) with chronic medical conditions, such as cancer, cardiac disorders, asthma, and morbid obesity (people with a body mass index greater than 40); residents of nursing homes and other chronic care facilities; people 65 years of age and older; healthy children 6 months to 5 years of age; aboriginal peoples; and healthy pregnant women, at any stage of pregnancy. Please call our office to book an appointment for your flu shot.

New Cervical Screening Guidelines:

Cervical cancer screening is recommended every three years for all women starting at age 21 who are or ever have been sexually active, if they have never had an abnormal Pap test. Sexual activity includes intercourse, as well as digital or oral sexual activity involving the genital area with a partner of either gender. Women, who are not sexually active by 21 years of age, should delay cervical cancer screening until sexually active. Regardless of sexual history, there is no evidence to support screening women under 21 years of age. Based on the latest clinical evidence, cervical cancer screening every three years is effective. Pap tests can stop at age 70 in women who have had three or more normal tests in the prior 10 years.

However, if you have been treated for an abnormal Pap test in the past, these guidelines do not apply. Annual pap testing is still recommended for those treated for an abnormal test in the past. Please discuss with your physician if you are unsure about the screening interval which is best for you.

For further information
New Annual Health Screening:

As part of our efforts to contain health costs, we will be offering annual health screening to all our healthy adults age 18-64. This may mean you will not require a complete head-to-toe examination with routine testing, although we will discuss your health concerns, health maintenance strategies, and offer proven cancer screening tests (in line with Cancer Care Ontario guidelines), as well as screen for cardiovascular disease if indicated. Healthy patients with no chronic disease may choose a longer screening interval than annually, in conjunction with their family physician. All patients with chronic disease and those 65 years old and older should have an annual exam. We strongly encourage those 50 to 64 years of age to have an annual or at minimum biannual health screening exam. 16 and 17 year olds should have a screening exam as well, especially those considering going off to college/university.

Vaccines:

Ontario has added to the vaccine schedule for infants and children as well as adults. The new Rotavirus oral vaccine for infants between 6 and 24 weeks age, a second dose of chickenpox vaccine for children aged 1-11, and a whooping cough booster vaccine for adults age 19-64 is available. Please speak to us at your next office visit.

Click here for more information
New changes in Narcotics Prescribing:

As of Nov. 1st, 2011, all Ontarians are required by law to provide identification to their health care provider in order to receive a prescription narcotic or controlled substance medication. You will need to provide the same identification to the pharmacist in order to pick up the medication.

Click here for more information